Frequently Asked Questions
Orders & MOQ
How do I place a wholesale order?
How do I place a wholesale order?
Answer:
- Select Brands/Products: Choose your items from our professional price lists.
- Submit Draft PO: Send us your desired items and quantities.
- Real-time Verification: We will verify stock and provide a Proforma Invoice (PI) with estimated lead times.
- Shipment: Once payment is confirmed, we prepare and ship your fresh batch.
What is the minimum order quantity (MOQ)?
What is the minimum order quantity (MOQ)?
Answer: Our standard MOQ is based on Full Carton units per SKU (refer to the 'BOX' in our sheets). Please note that MOQs and total order requirements vary by brand (e.g., total brand orders from $2,000 to $10,000). We offer flexible options for growing businesses, so please consult our sales team for details.
Are all products in stock?
Are all products in stock?
Answer: We maintain a high rotation of inventory to ensure the freshest batches. Availability is confirmed in real-time upon receiving your draft order to provide accurate lead times.
Pricing & Logistics
What shipping methods do you offer?
What shipping methods do you offer?
Answer: All orders are shipped directly from South Korea or Hongkong on FOB (Free On Board) terms. The exact transit time depends on the specific Air or Sea carrier schedules at the time of shipment and cannot be fixed in advance. We can recommend reliable logistics partners or work with your designated forwarder.
How can I receive wholesale pricing?
How can I receive wholesale pricing?
Answer: Please submit the Wholesale Inquiry Form on our website. Once verified, we will send our official price lists including supply prices and box quantities.
Documentation & Customs & Returns
Do you provide export documents?
Do you provide export documents?
Yes.
We can provide standard export documents such as:
- Commercial Invoice
- Packing List
Additional documents can be discussed upon request.
Who is responsible for customs duties and taxes?
Who is responsible for customs duties and taxes?
Import duties, taxes, and customs fees are the responsibility of the buyer.
We recommend checking local import regulations before placing an order.
Do you accept wholesale returns?
Do you accept wholesale returns?
Wholesale orders are generally non-returnable.